Frequently Asked Questions
How Create Your Online Menu
When registering, you'll be guided through a simple 8-step process, from creating your account to launching your fully functional menu with a customized QR code ready to share with your customers.
Our platform is designed to be intuitive yet packed with professional features.
If you find it difficult at any point, just contact us — we're ready to help!.
Step 1: Create Your Account
Step 2: Choose Your Subscription Plan
Step 3: Add a Payment Method
Step 4: Create Your Menu Resource
Step 5: Set Up Your Menu
Step 6: Customize Your Menu Design
Step 7: Generate and Customize Your QR Code
Step 8: Publish Your Menu
First, you need to sign up by providing your real first and last names and an email address. Your email will be used as your login, and important notifications will also be sent there. Optionally, you can add your phone number and your tax ID if you require invoices for accounting purposes. Finally, confirm that you agree to our site’s terms and policies by checking the required box.
You will then select the subscription plan that suits your needs. Currently, we offer two main plans: Standard and Standard Plus. The Standard plan is usually enough for most restaurants or cafés, as it's uncommon to have more than 100 items on a single menu. You can always upgrade or downgrade your plan later if your needs change.
Next, you'll add a payment method through Stripe. This method could be a bank card or any other payment method supported by Stripe. Your payment details are required, but no charges will be made until after your 15-day trial period. If payment fails after the trial, you will temporarily lose editing privileges, and after a certain period, your domain could be made available to others.
After setting up your payment method, you'll create your unique menu website (called a "Resource"). Choose a short, memorable name and select one of our many available domains. We recommend choosing a domain server closest to your geographical location for optimal loading speed, though differences in server locations only slightly affect performance. Content such as images and styles is stored globally, ensuring fast access no matter your chosen server. You can also choose languages for automatic translations at this stage.
Now, create your actual menu or contact us for digitalisation you menu from sources. Provide a menu title and optionally a description. You can select your menu currency now or choose it later while setting up pricing. You only need to fill in the main language initially; all other languages will be auto-translated. You can manually adjust these translations anytime.
Then, create categories (e.g., Breakfast, Lunch). Categories can be grouped if desired — for example, separate bar items from kitchen items or add other special services like hookah. Each category can include a short description and an image, and you can set a schedule for when they appear (e.g., Breakfast items available from 8:00 to 10:00 AM, weekdays only).
Within categories, you'll add individual menu items with their own titles, descriptions, and images (up to multiple photos, but usually one is sufficient). Each item can have multiple prices (e.g., price per glass and per bottle). You can also specify measurements (grams, liters, pieces, etc.) and choose a currency if multi-currency mode is activated. Multi-currency is ideal if your business operates where multiple currencies are common, or you can enable an automatic currency conversion feature. You can also specify allergens to inform customers accurately.
Choose from various available templates, each offering different customization levels. Adjust background images, colors, text fonts, borders, and more to match your restaurant's style. You can change the design anytime without restrictions, even daily.
Create your customized QR code to allow easy access to your menu. Our advanced QR editor lets you choose colors, styles, backgrounds, and even add your logo. Download your QR as a PDF for printing or a transparent PNG for digital use. Note that generating a QR code simply links to your menu page. You can also use third-party QR generators without affecting your analytics. Each scan is counted separately from page views, giving detailed statistics accessible from your dashboard.
Finally, publish your menu site. Once activated, it's immediately available to everyone through your unique link or QR code scan.
What is a Resource?
A Resource is your personal webpage with a unique internet address, such as https://cafe.qr8.es. Typically, each Resource represents a specific café, restaurant, or another type of business that needs an online menu.
Key points about Resources:
One Resource = One Website:
Additional Pages:
QR Codes:
Changing the Web Address:
Each Resource corresponds to one specific web address and typically represents a single physical location. However, if you have several identical establishments, you may choose to use one Resource for all of them.
Your Resource can include not only your menu but also additional informational pages about your business, such as opening hours, location, contacts, and more.
Each Resource has one main web address to which QR codes direct your customers. You can generate unlimited QR codes, each potentially having a unique design but always linking to your Resource's address.
You can change your Resource’s web address at any time and as many times as you like, provided you have deleted any previously generated QR codes and the new domain name is available. This precaution prevents confusion, as printed QR codes always point to your original web address. If you change your Resource’s address without updating your printed QR codes, those QR codes will no longer work. Keep this in mind when considering changing your website’s address.
What is a QR Code?
A QR code (Quick Response code) is a type of barcode designed to be easily scanned using the camera of a smartphone or tablet. It instantly redirects users to a specific web address, in your case — resource page with your menu.
How does it work?
Easy to Scan:
Direct Access to Your Menu:
Multiple QR Codes:
Tracking and Analytics:
Customers simply point their smartphone camera at the QR code. Most devices recognize it instantly, without needing additional apps.
After scanning, customers are immediately taken to your Resource’s online menu, displaying your offerings clearly and conveniently.
You can create unlimited QR codes for the same menu address, each customized differently (colors, logo, style). This allows flexibility for different marketing materials or tables.
Every QR code scan is recorded in your dashboard, allowing you to track how often your menu is viewed, identify popular visiting hours, and measure customer engagement.
Important:
QR codes always lead to your Resource’s current web address. If you change the address, previously printed QR codes will no longer work. Be sure to update your QR codes accordingly if you modify your Resource’s URL.
What is a Domain?
A domain is a unique name (address) of a website on the Internet. Users enter this name in their browser’s address bar to access a specific website.
A domain typically consists of multiple parts (levels), separated by dots:
Top-level domain (TLD):
Second-level domain (SLD):
Third-level domain (Subdomain):
This is the last part of the domain, such as .com, .eu, .es, .app, or .info.
It helps identify the site's purpose or country (for example, .es indicates that the site is related to Spain).
This is the primary part of the domain name, like restsify in restsify.com or qr8 in qr8.es.
It typically reflects your brand, company, or the main topic of your website.
A subdomain is an additional section placed before the main domain.
For example, in cafe.qr8.es, cafe is a subdomain of the primary domain qr8.es.
When creating your website with us, you'll typically choose a unique subdomain and select one of our existing main domains from our provided list. We offer various domain options associated with different servers located around the world, ensuring minimal loading delays for your customers.
Additionally, if you prefer to use your own primary domain, we can help you set it up. Simply contact us for detailed instructions or assistance in registering your domain.
For more details, please visit our Personalized Domain page.
What are Responsive Templates?
Responsive templates automatically adapt the layout and content of your menu page to the screen size of any device, such as smartphones, tablets, or computers. This ensures that your menu always looks professional and remains easy to read, regardless of how your customers view it. For example, images, texts, and buttons will rearrange themselves or change size to fit the screen perfectly, providing the best possible experience for your visitors without any manual adjustments from your side. You can select any of our provided templates and be confident that your online menu will always display correctly and attractively.
What are Multilingual Menu?
Multilingual menus allow your customers to view your menu in their own language, making it easier for international visitors to understand your offerings and feel more comfortable ordering. On our platform, this feature works automatically: the system detects the language preference of the visitor’s device and instantly shows the menu in that language if a translation is available.
When you create your menu, you only need to fill in the content in your primary language. Our system will then automatically translate all menu items, descriptions, and other content into the most common world languages using machine translation. You can manually review and adjust any translation if needed — especially useful for brand names or special dishes that might not translate well.
Customers can also switch the menu language manually at any time using the language selector. This makes your menu accessible, welcoming, and easy to understand for tourists, expats, or anyone who prefers a different language.
How Subscription Billing Works
After registration, plan selection, and adding a payment method, you’ll receive a 15-day free trial. No charges will be made during this period.
Once the trial ends, Stripe will automatically charge your payment method. The first charge happens immediately after the trial. After that, a payment will be made every calendar month on the same date as the first charge, unless you cancel the subscription.
All subscription billing is managed securely by Stripe. We do not store your card details — only the last four digits (if using a bank card), in full compliance with international security standards.
You can update your payment method or cancel your subscription anytime through your account settings.
What Happens If a Payment Fails?
After your free trial ends, Stripe will attempt to charge your payment method. If the payment fails, Stripe will automatically retry several times over the following days.
Here's how it works:
🔹 First failed attempt: Your subscription status becomes "past due."
🔹 Retry attempts: Stripe will retry the payment at regular intervals (for example, after 3, 5, and 7 days).
🔹 Temporary access restriction: During this time, your menu stays online for your customers, but you won’t be able to edit or manage it.
🔹 Final failure: If all retries fail and payment is not completed within the grace period (usually 23–30 days), your domain may be released and your menu site will be disabled or deleted.
All payment handling is done automatically by Stripe. We do not store your card information, only the last 4 digits (if you use a bank card), in compliance with security standards.
You can update your payment method in your profile page at any time to avoid issues.
If the payment has not been completed, your site will continue to operate for a long time until the administrator disables it.
No one will be able to take your subdomain name until your resource is completely removed from the system.
No notifications related to non-payment will be displayed on your page.
What Is a Global CDN and How We Use It
A CDN (Content Delivery Network) is a system of servers located in different parts of the world. Its purpose is to deliver content — like images, styles, and files - from the server that is physically closest to your customer. This helps websites load faster, especially on mobile devices or slower networks.
At Restsify, we use a global CDN to deliver your menu images and design assets instantly, no matter where your customers are. When you upload an image, we automatically convert it into several formats and sizes, such as JPG, PNG, or WEBP, and distribute them to multiple servers worldwide.
This brings multiple benefits:
🔹 Faster load time for your menu anywhere in the world
🔹 Automatic optimization for different devices and screen sizes
🔹 Reduced data usage for your customers
🔹 Instant updates - when you change a photo or style, it is quickly reflected worldwide
Thanks to CDN technology, your menu looks great and loads fast - whether it’s viewed in your restaurant or from across the globe.
Which Domain Should You Choose?
In fact, any domain you choose will work globally — in any country and from any device. The only minor difference lies in the location of the physical servers that deliver your website's content (mainly the HTML and text data). All media files (like images) are stored using Amazon's Global CDN, which means they are available instantly from servers around the world.
So, the loading speed difference between domains is minimal—just a few milliseconds. A bigger delay (up to 100 milliseconds) can occur when loading from another continent (for example, from Europe to the U.S.), which equals just one-tenth of a second. This delay is usually not noticeable and mostly depends on the size of your page and the customer's internet speed.
To get the best possible performance, we recommend choosing a domain that is hosted in the same region as your business—or at least on the same continent. You can find out where each domain’s servers are located on our Personal Domains page.
How to Choose a Subdomain
Your subdomain is the first part of your website address — for example, in sofia.qrm.es, the subdomain is sofia. It should be short, clear, and ideally include your business name or abbreviation.
If your restaurant is called Sofia, you can use sofia as your subdomain. Then choose a main domain like qrm.es, and your full address will be "sofia.qrm.es".
If your business has a longer or complex name like "Botanic Lounge y Café", it’s better to shorten "it—botanic-lounge" or just "botanic" will work well. That gives you a clean address like botanic.qr8.es.
You’re allowed to use up to 50 characters, so something like "botanic-lounge-y-cafe.qr8.es" is also possible — but keep in mind that longer subdomains make QR codes more complex and harder to scan, especially when printed small.
Important Subdomain Rules:
🔹 Only Latin letters, numbers, and hyphens (-) are allowed.
🔹 No spaces, underscores (_), or special characters like ! @ # $ % ^ & * = + { } / \ | " ' < > , ?.
🔹 A subdomain cannot start or end with a hyphen.
🔹 Subdomains are not case-sensitive — cafe.qr8.es and CAFE.qr8.es are the same.
🔹 Minimum length is 3 characters.
🔹 It cannot begin or end with a dot or contain multiple dots.
If you make a mistake, don’t worry — our built-in validator will let you know what needs to be fixed.
So choose your subdomain wisely to make your address short, readable, and easy to scan.